Please resolve the following issues before proceeding
Click on an issue to go directly to the related section of the form.
errors found:
warnings found:

What happens after you've lodged your claim?

What you need to do nowCall the police immediately if the loss or damage was caused by burglary, home invasion, theft, vandalism, or malicious damage.Keep any damaged items in case we need to inspect them. Don’t allow anyone to repair the property until we’ve had a chance to inspect it.Ensure you retain your original documents for your own records.What happens next?
We’ll contact you within 3 business days to confirm your claim number, and whether a Claims Assessor will be making an inspection of the loss or damage. We may also request further information or documents. If a Claims Assessor is required, the Claims Assessor will contact you and arrange to visit you at a convenient time. If a Claims Assessor is not required we will contact you to progress your claim.If you have any questions completing this form or about your claim, please contact us on 1300 369 989 during business hours.

Next steps

You are required to complete these additional forms to finalize your request.
Your Reference Code is:
Please quote your reference code when enquiring about your submission.

For your records

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Your form has been saved and may be re-opened later.
Your Reference Code is:
Please note that your form will expire on .

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We've sent instructions to your email address () on how to return to the application when you are ready. If you didn't receive it or would like a reminder send to a different email address, just click the link below and follow the instructions.

Request Cancelled

Your application has been cancelled and will not be processed.
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The Claim Process

Before we start

For information about our complaints process click here
Please call us for urgent assistance if:Domestic activities like cooking, sanitation and personal hygiene cannot take placeThere are no is no power or running water to the propertyLocal authorities will not allow you to access or live in your homeYou are unable to close or lock all windows and doorsThere is an opening in the building which allows the elements in (e.g. a hole in the roof) There is water damage to your home or contents
Please call us for urgent assistance if:

Domestic activities like cooking, sanitation and personal hygiene cannot take placeThere are no is no power or running water to the propertyLocal authorities will not allow you to access or live in your homeYou are unable to close or lock all windows and doorsThere is an opening in the building which allows the elements in (e.g. a hole in the roof) There is water damage to your home or contents
What you’ll need

Your personal detailsYour insurance policy numberFull details of the event including;a.the date the incident occurredb.where the damage occurredc.what has been affectedd.and property and/or content involved
Photos and Documents (Optional)

You will be asked to upload supporting documentations for your claim such as receipts, photos of damage and others.You can upload or take a photo of your documents if you are unable to scan themEnsure you retain your original documentation for your own records
What’s next

It may take 10-20 minutes to submit your claim, depending on the type of claimOnce your claim has been submitted, please allow two business days for us to contact you to confirm your claim and case number

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Your Details

Your Details

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Event Details

Event Details

Event Details

Additional Details

Was tenant evicted or vacated without notice?
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Claim Details

Claim Details

What damage/loss are you claiming for? *

Home

Please enter the affected items

Contents

Please enter the affected contents

Content Item

Tenant Rent Default

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Supporting Documents

Supporting Documents

To assist us in processing your claim, you can upload documents now with your online claim form. You can upload a photo of your documents if you are unable to scan themEnsure you retain your original documentation for your own recordsSome examples of documents which may support your claim are:Purchase receipts for items owned or expenses incurredUser manuals containing item specificationsValuation certificatesCredit card or bank statements showing purchasesInvoices, reports or quotes from a repairer or tradespersonPhotos of damage or affected areasYou can upload the following types of documents:DOC, DOCX, PNG, GIF, PDF, JPG, JPEG, XLS, TXT, TIF, HTM, HTML, BMPOur upload limit is 15MB. Our upload limit per file is 5MB.

Attachment

Declaration

I/We:
Declare that all information I/we have given, including account details if provided, is true and correct Understand that that there may be an excess applied to my claimUnderstand that my No Claim Discount on my policy may be affected if I make a claimWill provide any documents or information necessary to assist the Insurer to assess my claim

If you have a complaint

We always strive to provide our customers with the best possible service. If you do have a complaint, we will do our best to resolve it for you quickly and fairly.

Step 1. Contact us
We ask that you contact one of our trained Consultants on:

Telephone: for Policy enquiries
Telephone: for Claims enquiries

Step 2. We’ll escalate your complaint
If the Consultant is unable to resolve the matter they will refer it to their Team Leader or Manager.
The Team Leader or Manager will acknowledge your complaint within two business days and try to resolve your complaint within 15 business days. However, if we consider that further information, assessment, or investigation of the complaint is required, we will agree to reasonable alternative timeframes with you.

Next steps
If you are still not satisfied with the outcome, you may refer the dispute to our Internal Dispute Resolution Officer, who will review the matter.
The contact details are:

Internal Dispute Resolution Officer, General Insurance


Telephone:
Facsimile:

You will be provided with a response to your dispute within 15 business days. In cases where further information, assessment, or investigation is required we will agree to reasonable alternative timeframes.

Further assistance
If you are not satisfied with the decision made or we cannot otherwise reach an agreement, you can refer your matter to the Australian Financial Complaints Authority (AFCA) who provide a free independent dispute resolution service for consumers who have a general insurance dispute. Additionally, if we are unable to resolve your complaint or dispute to your satisfaction within 45 calendar days, we will inform you of the reasons for the delay and that you may take your complaint or dispute to AFCA.You may lodge a complaint with the AFCA:Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001
Westpac Banking Corporation ABN 33 007 457 141 AFSL and ACL 233714
© 2019
Westpac Banking Corporation
ABN 33 007 457 141
AFSL and Australian credit licence 233714
© 2018
Westpac Banking Corporation
ABN 33 007 457 141
AFSL and Australian credit licence 233714