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Job Loss Claim

Request Received

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Next steps

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Job Loss Claim

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Job Loss Claim

Request Cancelled

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Job Loss Claim

Getting Started

Instructions

In order to complete the Job loss application, you must provide us with documentation that supports your loss of employment. If you are unable to obtain supporting documentation, please contact us.
Please be aware that submitting a claim doesn't stop any direct debit you may have in place to pay your loan or credit card. So if you wish to stop a direct debit, please call 132 032 or visit your nearest branch. You are still responsible for your payments until a claim is accepted.
We will always contact you within 5 business days of receiving your claim form, so if you haven't heard from us within 7 days, please call us. You can call our office on 1300 369 989 (option 2) between 8.45am and 5.00pm Monday to Friday (Sydney time).

What to do if you have a complaint

We’re constantly striving to provide our customers with the best possible service, and we’ll do our best to resolve any complaint you have quickly and fairly.
So if you do have a complaint about your policy, our service, the way the policy was sold to you, or the way your claim is being handled, here’s what you should do.

Step 1
We ask that you first contact one of our Consultants to discuss your complaint.

For claims issues:
Phone: 1300 369 989
Fax: 1300 786 606

For any other issues:
Phone: 1300 369 989
Fax: 1300 786 525

If the Consultant is unable to resolve the matter, they’ll refer it to a Senior Officer, their Team Leader or Manager. The Senior Officer, Team Leader or Manager will acknowledge your complaint within 2 business days, providing their name and relevant contact details and keep you informed of the progress of your complaint at least every 10 business days.

The Senior Officer, Team Leader or Manager will try to resolve your complaint within 15 business days however, if we consider that further information, assessment or investigation of the complaint is required, we will agree reasonable alternative timeframes with you. If an agreement cannot be reached, we will notify you of your right to take your complaint to the next stage.

The Senior Officer, Team Leader or Manager will respond to your complaint in writing.

Step 2
If you’re still not satisfied with the outcome, you may ask for us to refer the dispute to our Internal Dispute Resolution Officer who will review the matter.

The Internal Dispute Resolution Officer’s contact details are:

Internal Dispute Resolution Officer
Westpac General Insurance Limited
Mail: GPO Box 4451, Sydney NSW 2001
Phone: 1300 369 989
Fax: 1300 786 606 for claims issues or 1300 786 525 for any other issues

The Internal Dispute Resolution Officer will acknowledge your complaint, providing their name and relevant contact details and keep you informed of the progress of your dispute at least every 10 business days.

The Internal Dispute Resolution Officer will try to resolve your dispute within 15 business days however, if we consider that further information, assessment or investigation of the dispute is required, we will agree reasonable alternative timeframes with you. If an agreement cannot be reached, we will notify you of your right to take your dispute to the Australian Financial Complaints Authority (AFCA).

The Internal Dispute Resolution Officer will respond to your dispute in writing.

Step 3
If you are not satisfied with the decision made or we cannot otherwise reach an agreement, you can refer your matter to the Australian Financial Complaints Authority (AFCA) who provide a free independent dispute resolution service for consumers who have a general insurance dispute.

Additionally, if we are unable to resolve your complaint or dispute to your satisfaction within 45 calendar days, we will inform you of the reasons for the delay and that you may take your complaint or dispute to AFCA.

You may lodge a complaint with the AFCA
Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001

First things first.
Please note that if you haven’t first tried to resolve your complaint with us, the Australian Financial Complaints Authority (AFCA) will direct your complaint to us and we’ll provide you with a response under our Internal Dispute Resolution process.
Job Loss Claim

Customer Details

Personal Details

Name of Claimant

Have/are you known by any other name? *

Contact Details

Postal Address

Account Type claiming on

Please tick the insurance policy your're claiming on
Job Loss Claim

Employment Details

Previous Employment Details

Did your employment cease due to the end of the season? *
Did your employment end at the natural end date of your fixed-term contract / specified period of employment? *
Did your employment end due to the completion of the task or project you were employed to complete? *
Did your employment end due to the completion of your apprenticeship? *
Were you employed via a recruitment agency or labour hire company? *

Please provide the contact details for the person/company you were contracted to work for.

Is your ABN still active? *
Are you currently seeking further contracts under your ABN? *
Has your business temporarily ceased to trade? *
Did your most recent employment end due to the completion of the contract/project you were working on? *
Have you returned to work? *
Is your ABN still active? *
Has your business temporarily ceased to trade? *
Has your business ceased to trade due to actual or imminent insolvency or business factors beyond your reasonable control and is being wound up or placed in the control of an insolvency administrator? *
Have you returned to work? *
Has your business temporarily ceased to trade? *
Has your status as a partner been discontinued without your actual or implied consent, agreement or approval? *
Has your status as a partner been automatically discontinued under law or the relevant partnership agreement? *
Have you returned to work? *

Please provide the contact details of your recruitment agency / labour hire company

Please provide the contact details of your host company

Is your recruitment agency / labour hire company continuing to find employment for you? *
Were you hired to perform specific tasks / projects or work for specific periods? *

Previous Employer Details

Business contact details

Have you returned to work? *

Supporting Documentation

In order to complete your Job loss claim application, you must provide us with a copy of your Employment Separation Certificate from your relevant previous employer. If you can’t provide the certificate, you may provide a letter from that employer on company letterhead confirming your period of employment, the reason for your employment ceasing and the employer’s name and contact details.
In order to complete your Job loss claim application, you must provide us with documentation which satisfies us of your loss of employment. For example, a letter from the person you were contracting with confirming that your employment has ceased, the reason for your employment ceasing and the person’s name and contact details.
In order to complete your Job loss claim application, you must provide us with documentation which satisfies us of your loss of employment. For example, a letter from your accountant confirming the business has ceased trading, and the reason for your business ceasing to trade.
In order to complete your Job loss claim application, you must provide us with documentation which satisfies us of your loss of employment. For example, a letter from your accountant confirming the business has ceased trading, and the reason for your business ceasing to trade, and/or a letter confirming that you have ceased working under your business partnership.
Job Loss Claim

Customer Authorisation

Authorised Third Party Contact Details

Would you like to provide an authority for another person to talk to use about your claim, such as a partner, family member or friend? *

Authorised Person's Details

I authorise the above person to obtain information about my claim and liase directly with Westpac General Insurance with respect to this claim. *

Terms & Conditions / Privacy Information

Why we collect your personal information

We* collect personal information (including sensitive information e.g. health information) from you to assess your claim under the policy and, if your claim is accepted, for administration of your claim. We may also use your information to comply with legislative or regulatory requirements in any jurisdiction, to prevent fraud, crime or other activity that may cause harm in relation to our products or services and to help us run our business.

If you do not provide all the information we request, or do not agree to any of the uses or disclosures detailed below, we may be unable to assess or administer your claim.

Collecting and disclosing your personal information

We may disclose your personal information (including sensitive information) to other members of the Westpac Group**, anyone we engage to do something on our behalf such as a service provider and to other third parties, including:

your employers (past and present); any health care provider including medical practitioners, physiotherapists, chiropractors, psychologists and hospitals attended by you or retained by us; other insurers, including Workers’ Compensation insurers; any government agency, including Medicare Australia, Centrelink and the Australian Taxation Office; any claims assessor, investigator, legal adviser, financial adviser, superannuation fund, trustee or administrator, auditor, forensic accountant, external dispute resolution body or reinsurer retained by you or us; any Federal, State or Territory Police Department or private organisation which investigates fraud; and any witness identified by you in this form.
You authorise the above parties, and any other person, to disclose to us and other members of the Westpac Group any personal information (including sensitive information) and/or documentation required by us that they may hold about you which relates to our assessment and administration of your policy or claim. You agree that a copy of this declaration will be sufficient authorisation to any person or organisation, including medical practitioners and other health service providers, to provide information and documentation to us upon request.

We may disclose your personal information to an entity which is located outside Australia. Details of the countries where the overseas recipients are likely to be located are in the Westpac Privacy Policy.

Other important information

We are required or authorised to collect personal information from you by certain laws. Details of these laws are in the Westpac Privacy Policy.

The Westpac Privacy Policy is available at westpac.com.au or by calling 132 032. It covers: how you can access the personal information we hold about you and ask for it to be corrected; how you may complain about a breach of the Australian Privacy Principles, or a registered privacy code and how we will deal with your complaint; and how we collect, hold, use and disclose your personal information in more detail.
The Westpac Privacy Policy will be updated from time to time.

If you have provided information about another individual, you must make them aware of that fact and the contents of this privacy statement.

*"We", "us", "our" means Westpac General Insurance Limited.**"Westpac Group" means Westpac Banking Corporation and its related bodies corporate.

Declaration

Declaration

I hereby declare that: I am the person referred to in the statements in this document; the statements in this document are true in every respect; I acknowledge that the policy benefit for unemployment/job loss will be paid to my loan/credit card account; and I have read, understand and agree to the consents and acknowledgements above relating to my privacy.
Signature

Claimant Details

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Westpac Banking Corporation
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